Author: Admin

We recently saw a communication from one of our grocery store clients. A store manager received his mystery shopping report and reminded his employees, “Remember, exceptional service is our best weapon. WalMart is right across the street!”

In the war among grocery retailers, competition for new customers remains fierce. Grocery consumers remain store-loyal and non-traditional grocery stores continue to enter the grocery playing field. Giants like Wal-Mart and Target add even more intensity to the competitive mix. Given these challenges, it’s no wonder that many grocery store chains have mystery shopping in their arsenal. For some grocery retailers, mystery shops go beyond

Like our clients, we find infographics provide a rich and powerful way to show big data and big ideas. The folks at HelpScout developed this one, which is one of our new favorites.

We received an inquiry from a consumer about a phishing email going around using the Confero name. The consumer asked, "Do you have an affiliate in Seattle, Washington operated by one Nicolas Morgan in the "Market Viewpoint" department? We received two e-mails from this person in the name of Confero, Inc. soliciting for mystery shopper evaluators (Rep ID# FPH04609)."

We are not affiliated with anyone named Nicolas Morgan and we do not operate a "Market Viewpoint" department. A scammer is trying to capitalize on Confero's good name.

The warning we posted about "Paul Williams" is still valid (see the original post here). . Fortunately, the would-be shopper contacted Confero rather than "Paul Williams. See her comments below. Please note that we NEVER send checks to mystery shoppers, asking them to cash checks and keep part as a payment. All Confero payments are issued to shoppers via PayPal AFTER the mystery shop has been completed, submiitted to Confero and accepted by our client.

We received information today that someone using the name Kelvin Ford, posing as a representive of Confero, is asking people to wire money through Western Union. Please do not mistake the person calling himself Kelvin Ford as a Confero representative. He is not. Please do not fall for his scam.

As a reminder, Confero NEVER sends certified checks to mystery shoppers and Confero NEVER asks shoppers to wire transfer money. Read more about mystery shopping scams and learn what to do if you are a victim of a scam

If you think someone is trying to scam you, please read our How to Spot a Scam article to find out what you should do!

We appreciate the consumers who contacted us to let us know about this. Thank you!