Mystery Shopping Program Guide: Retail Mystery Shopping [Infographic]
March 31, 2015This checklist includes considerations for retail mystery shopping programs.
Four Tips for Managing Tablets and the Restaurant Guest Experience
February 27, 2015Tablets at the table offer benefits, but how do you measure their effectiveness in providing a better guest experience?
How do tablets change the server’s role with the diners?
Tips for Writing Comments and Narratives in Mystery Shopping Reports
February 20, 2015You have finished your mystery shop, have your notes and are ready to write your report. How much detail should you include? Was that an important detail or not?
Here are some tips to help you when you fill out your next report.
Elaine Buxton of Confero Re-Elected Vice Chair of Better Business Bureau of Eastern North Carolina
February 19, 2015Elaine Buxton, Confero president and CEO, will serve a second year as vice chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2015.
