Author: Janet Morrison

Mystery Shops Have Uncovered Surprises – “When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. “ That would be an unanticipated revelation revealed with a mystery shop to a bank manager, right? Imagine that you are the bank manager reading this mystery […]

Mystery Shop Your Competition? Why would our business want to do that? Admit it. Every now and then, when you are online browsing your competitor’s webpage. Why are you doing that? You want to see what they are doing and how they are doing things differently compared to your business, right? While perusing things online […]

Want to test the waters before entering into a full-scale mystery shopping  program?  A mystery shop pilot lets you do this.  Prior to beginning a mystery shopper program narrow down what your team wants to accomplish and determine what employee behaviors and front line performance you want to measure with a pilot. Sharing Seven Key Insights […]

Confero Consumer Protection Alert – Michael Jones A new scammer is fraudulently using the Confero name.  Michael Jones falsely claims that he is an employee of Confero.  He asks for personal information, then asks the consumer to cash a fake check and send him funds. The scammer claims that he has a “secret retail research […]

Confero Consumer Protection Alert:  Scammer using Confero name asks Consumers to Cash Fake Checks Confero was informed today of another scammer who is using the Confero name to try to lure consumers into cashing fake checks and then later sending money back to them. The email below shows the fake request. Please notice that the […]