Social Media Monitoring

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An easy-to-use, customer engagement platform built for brick & mortar brands, marketing agencies and corporate marketers.
75+ different review and social media sites so you can do your day-to-day work from one spot.

Summary

Service Type

Confero Offers Social Media Monitoring Assistance for Businesses

Provider Name

Confero, Inc., Telephone No.800-326-3880

Area

United States

Description

An easy-to-use, customer engagement platform built for brick & mortar brands, marketing agencies and corporate marketers. 75+ different review and social media sites so you can do your day-to-day work from one spot.

Confero's Social Media Monitoring Assistance for Businesses

Save hours

Save hours of work. Respond to and engage with customers quickly.

Easily respond to customer reviews from anywhere
See all customer reviews in one place
Save hours of work. Reply to online reviews in one centralized place, quickly, on the fly or with templated responses.
Sentiment analysis using AI assigns scores to unrated text like tweets and Instagram posts so metrics can be tracked on sites that do not offer ratings.
Location level monitoring for franchisees and multi-unit operators.
Corporate and brand level monitoring for franchisors, brands, agencies, and corporate marketers.
Our services even monitor online location profiles to make sure addresses. phone numbers and operating hours are consistent on all platforms.

Social media

Standalone or integrated with other research

Social media monitoring services are available as a standalone service

-or-

As a complement to your mystery shopping, onsite audits, compliance, and customer survey services.

Everything rolls up neatly into our reporting platform. Clients can monitor mystery shopping, compliance audits and social media listening, and response from one dashboard.

Case Studies

Sandwich Chain Benefits from One Reporting System: Customer Surveys, Customer Contact, Added to Mystery Shopping Reporting
In 2014, a large, nationwide sandwich chain was spending considerable time gathering information on customer experience from several reporting places. Confero was already providing mystery shopping data, and they needed a solution where they could review customer feedback on the same system. It was agreed that this sandwich chain would benefit from one reporting system. […]
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Airport Parking Breakthroughs
Redesigning Airport Parking Breakthroughs = Goal Parking revenue growth is essential to this airport’s viability. Parking is its largest non-aeronautical revenue source. The airport needed to better understand travelers’ parking preferences to maximize usage and revenue from its spaces across 3 locations. An ongoing customer satisfaction survey, along with customer-provided information inside the airport’s customer […]
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Tourism Center – Does the Community Enhance Visitor Experience?
Does the Community Enhance Visitor Experience? How would a tourism company research if the community enhances visitor experience in a particular area? This tourism organization approached Confero with a concern. They worried that employees at the area’s restaurants, stores, lodging, and attractions were not suggesting other things to do in the area when asked by […]
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Testimonials

What Our Clients Say

This is fantastic information. The information we presented last week was received really well and created a lot of discussion with franchisees at the owners meeting. Thank you again for your support.
Global Beverage Company
Senior National Sales Executive

Latest Blogs

Blogs

Social Media Monitoring: Need help?
04 Apr, 2025 by Confero Inc.
For most consumers, the buying process begins and ends with online reviews, yet many companies don’t have resources to monitor online reviews and reply...

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Why Us

Why Confero

Experience: our seasoned project leaders will design your program to get the analytics you need.
Right size, right partner. Large enough for your national program. Small enough for your regional program.
Best in class program design.
A proven history of long term, satisfied clients
Actionable, easy to use reporting.
Unlimited dashboard views allow your management team to see their results, their way.
Social monitoring tools that report alongside mystery shop, audit and on site reports.
Worthy of your trust. We are known for integrity.