CARY, N.C. — Confero, Inc., (www.conferoinc.com), a national customer experience measurement firm, has announced that Elaine Buxton, president, has been elected to the Mystery Shopping Providers Association (MSPA) of North America’s 2009 board of directors. With more than 200 members worldwide, the MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources. Buxton will serve as the internal communications chair for the 11-member MSPA North America board. Confero has been a charter member of the MSPA since 1998, and Buxton previously served on the board as treasurer from 1998 to 2003. Confero, Inc. offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs.

“I am honored to have been elected to serve on the Mystery Shopping Providers Association’s North America board of directors,” said Buxton. “I pledge to work diligently with MSPA to promote and grow the mystery shopping industry in North America.”

“Every year, talented people join the board, tackle new goals and work to create a better overall mystery shopping industry,” said John Swinburn, executive director of the MSPA. “Our experienced board members are sure to make 2009 another productive year that advances the industry, despite any economic challenges.”

About Confero, Inc. Customer Experience Research:
Confero, Inc. is a national customer experience measurement firm dedicated to helping clients provide outstanding service to their customers. The firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. Serving all of the United States and Canada, Confero utilizes more than 130,000 independently-contracted mystery shoppers who provide accurate, objective feedback to help companies identify competitive opportunities and increase customer service accountability throughout their organizations. For more information, call (800) 326-3880 or visit www.conferoinc.com.

Keywords:
Confero Inc., Customer Experience Research, Elaine Buxton, Customer Experience Measurement, Customer Service, Mystery Shopping Evaluations, Customer Brand Support Services, Customer Satisfaction Research, Employee Incentive Programs, Employee Recognition Programs, United States, Canada, Independently-Contracted Mystery Shoppers, Competitive Opportunities, Customer Service Accountability, North Carolina’s 2008 Top 100 Women-Owned Businesses, Mystery Shopping Providers Association, MSPA, MSPA 2009 Board Of Directors