Retail

Confero mystery shoppers visit your locations to interact with employees as typical customers normally would.

Shopper screening and selection depends upon your target customer profile and program requirements. While programs for mass retailers usually do not require customer profiles, specific demographic requirements may be accommodated for specialty retailers or special projects, including gender, age, education, income and children.

Announced audits are also available.

Criteria:

  • Exterior appearance and entry
  • Greeting
  • Merchandising
  • Attentiveness
  • Promotional materials
  • Suggestive selling
  • Cash/wrap processes
  • Return

Our specific experience includes:

  • Specialty retail
  • Department
  • Grocery
  • Drug and mass merchandise
  • Consumer products representation at retail
  • Shopping Center facilities